What Users Say in HubSpot Service Hub ReviewsĪccording to HubSpot Service Hub reviews, users find the knowledge base feature easy to create within the system. If you need this functionality, we recommend using Zoho Desk. However, it does not have tools that can predict potential trends or problems in active customer cases before they happen-something an AI feature can do. Larger businesses that need artificial intelligence (AI) features: HubSpot Service Hub offers data-backed reports that help businesses improve customer support quality in a reactive manner.Users who want more affordable pricing options with access to advanced features should consider Freshdesk instead. For example, the entry-level plan starts at $45 per month, while the next plan has a significant jump to $360 per month. For more extensive customer service tools, you’ll need to subscribe to a paid plan, which is a steep increase and more expensive than what is offered by competitors for a similar feature set. Businesses with robust feature needs on tight budgets: While HubSpot Service Hub offers a free plan, the features in this plan are fairly limited.Who HubSpot Service Hub Is Not a Good Fit For For more options, check out our guide on the best free customer service software. It is ideal for small businesses that want to streamline support services without the need for frequent customer calling. Teams that need a free customer support tool for basic service management: Small businesses with no budget for paid customer service software benefit from HubSpot Service Hub’s free support tools, particularly the live chat and email functions.It is also the reason we included it in our top picks of the best customer service software. This makes it easy for customers to reach your business using the channel most convenient for them. Teams that need an omnichannel customer service tool: HubSpot Service Hub provides users with fundamental communication channels: live chat, email, and phone. Visit HubSpot Service Hub Who HubSpot Service Hub Is Best For It’s best for teams that need an easy-to-use, all-in-one solution to centralize their customer support activities. HubSpot Service Hub reviews show that users love the ticketing workflows and routing, and found it easy to set up a knowledge base for customer support. HubSpot Service Hub is customer service software that provides essential customer communication touchpoints, including live chat, shared inboxes, and in-app telephony.
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